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Customer Service Agent inbound / outbound (f/m/d) for Spanish and Italian

We currently employ over 200 people in 30 countries worldwide*.  As one of the leading online printing companies in Europe with our flagship stores Infowerk.com and Print24.com, our growth continues to be disproportionately high. Therefore, we are looking for a full-time employee (f/m/d) for a home office position based in Germany or at our location in Radebeul (Germany) as soon as possible:

As a Customer Service Agent inbound/outbound (f/m/d) you are the first contact (f/m/d) for our international customers from Spanish or Italian-speaking countries for a wide range of concerns. You clarify them on the phone or by e-mail.

Your tasks

  • Support for all Spanish and Italian customers (f/m/d) and other English-speaking countries
  • Telephone support for all Spanish and Italian-speaking customers (f/m/d)  
  • Assistance for our customers (f/m/d) with order placement
  • Presentation of our product range in special outbound campaigns
  • Explanation of production processes if required
  • Processing of requests and enquiries in verbal and written form
  • Complaint management and objection handling
  • Translations and corrections into Spanish an Italian

Your Profile

  • Experience in service or customer-oriented areas
  • Very good knowledge of Spanish and Italian (C1 level) and very good knowledge of English
  • Other language skills are desirable, e.g.in French and Portuguese
  • Confident appearance during talking to customers
  • MS-Office skills
  • High willingness to acquire specialist knowledge
  • Quick comprehension, customer-oriented and independent thinking
  • Initiative, commitment, self-motivation and sales orientation
  • Good communication skills (oral and written), pleasant voice and clear pronunciation

We offer

  • Home office
  • Individual further training opportunities and offers
  • Health area with fitness room
  • Deutschlandticket and Job ticket of the Dresdner Verkehrsbetriebe with subsidy
  • Company kindergarden
  • Free private accident insurance
  • Company pension scheme
  • Attractive purchasing conditions

* Austria, Belgium, Bulgaria, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and Turkey