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We currently employ over 300 people in 32 countries worldwide*.  As one of the leading online printing companies in Europe with our flagship stores Easyprint.com and Print24.com, our growth continues to be disproportionately high. Therefore, we are looking for a full-time employee (f/m/d) for a home office position based in Germany as soon as possible:

As a Customer Service Agent inbound/outbound (f/m/d) you are the first contact (f/m/d) for our international customers from Finland or English-speaking countries for a wide range of concerns. You clarify them on the phone or by e-mail.

Your responsibilities:

  • Support for all Finnish customers (f/m/d) and other English-speaking countries
  • Supporting customers (f/m/d) with technical information and placing orders
  • Presentation of our product range in special outbound campaigns and explanation of production processes
  • Processing customer requests and enquiries in oral and written form
  • Complaint management and objection handling
  • Translations and corrections into Finnish

Your profile:

  • Experience in service or customer-oriented areas
  • Very good knowledge of Finnish (C1 level) and very good knowledge of English (other language skills are desirable)
  • Confident appearance when talking to customers
  • MS-Office skills
  • High willingness to acquire specialist knowledge
  • Quick comprehension, customer-oriented and independent thinking
  • Initiative, commitment, self-motivation and sales orientation
  • Good communication skills (oral and written), pleasant voice and clear pronunciation

We offer:

  • home office
  • Individual further training opportunities and offers
  • Health area with in-house physiotherapy and fitness room
  • Job ticket of the Dresdner Verkehrsbetriebe with subsidy
  • Company kindergarten
  • Free private accident insurance
  • Company pension scheme
  • Attractive purchasing conditions

*Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom and United States